Our members’ security is a top priority. We’ll never ask you to send us personal information such as an account number, card PIN or your Social Security/Tax ID over email. If you do receive a request like this through the phone, text or any other suspicious phishing email, please forward it to us at firstname.lastname@example.org.
What you need to do:
- Be sure to keep your contact information, especially your cell phone number and email address, current. This ensures our fraud protection group can reach you if there is suspicious activity on your account. To update your address please call 800-986-3669 or send a secured message through online banking.
- Fill out a Travel Notification Form online to let us know of your travel plans. This will prevent transactions from being declined due to where the charges are originating from. Review your accounts regularly to verify all transactions are valid.
- Make sure your passwords are strong. Strength in numbers – passwords should not be shorter than 6 – 8 characters. There should be a mix of numbers, letters (both capital and lower case) and special symbols. Most importantly don’t use the same password for everything.
- Request your free credit reports annually and review them for inaccuracies. You can get complete information about obtaining your free reports at AnnualCreditReport.com.
333 Ravenswood Ave
Menlo Park, CA 94025-3493
P.O. Box 2284
Menlo Park, CA 94026-2284
Routing Number: 321173328
All deposits are insured by the NCUA to at least $250,000.