New Online Banking
The credit union has a new Online Banking provider. This will allow members more choices of how to transfer money. The new system will require you to go through a validation process including setting up a new username and password. We have had some reports of members having trouble with the validation process. Please stick with us – once all the kinks get worked out you will love the new system.
• TRUSTS: If you have a trust account with the credit union, you will need to use the birthday of the trust as it is in our system. You probably don’t know this date so please contact us to get this date.
• STATEMENTS-On the Android Mobile App: Android phones don’t handle PDF files very well and you may find that statements are not coming up. This is a known issue with Android phones and if you have a PDF reader installed, it “should” come up. For now, please access your statements on a desktop computer (or with an Apple phone or tablet).
• BILL PAYMENTS-Bill payments, including recurring bills, did transfer over properly and are working. The new bill payment system works slightly different. Instead of taking the funds immediately from your account, if a check is issued, the funds are withdrawn when the check clears your account. For electronic payments, the funds are withdrawn when the transfer is made.
There are many new ways to transfer money including:
Electronic Deposit Time Frames
|Type of Electronic Deposit||Product Name on Online banking||Deposit time frame|
|Member to Member (M2M)||Member to Member||Real time|
|Person to Person (P2P)||Pay Someone||Next business day|
|Account to Account (A2A)*||External Transfer||2-3 business days|
|Bill Payment**||Bill Pay||Up to 7 business days|
**Bill Payments can take up to 7 business days depending on what method they are sent out (paper check or electronic transfer).
Click here for Mobile Banking FAQs
333 Ravenswood Ave
Menlo Park, CA 94025-3493
P.O. Box 2284
Menlo Park, CA 94026-2284
Routing Number: 321173328
All deposits are insured by the NCUA to at least $250,000.