Fraud
Protecting your accounts and identity
Our members’ security is a top priority. We’ll never ask you to send us personal information such as an account number, card PIN or your Social Security/Tax ID over email. If you do receive a request like this through the phone, text or any other suspicious phishing email, please forward it to us at connect@srifcu.org.
What you need to do:
- Be sure to keep your contact information, especially your cell phone number and email address, current. This ensures our fraud protection group can reach you if there is suspicious activity on your account. To update your address please call 800-986-3669 or send a secured message through online banking.
- Fill out a Travel Notification Form online to let us know of your travel plans. This will prevent transactions from being declined due to where the charges are originating from. Review your accounts regularly to verify all transactions are valid.
- Make sure your passwords are strong. Strength in numbers – passwords should not be shorter than 6 – 8 characters. There should be a mix of numbers, letters (both capital and lower case) and special symbols. Most importantly don’t use the same password for everything.
- Request your free credit reports annually and review them for inaccuracies. You can get complete information about obtaining your free reports at AnnualCreditReport.com.
Equifax Data Breach
We are aware that a large data breach has been reported at Equifax with a reported 143 million records affected. Equifax is offering complimentary identity theft protection and credit file monitoring services to all US consumers.
Please note that although Equifax is reporting that some credit card numbers may have been comprised, SRI Federal Credit Union does NOT report credit card numbers to Equifax (or any other credit agency).
SRI Federal Credit Union recommends members to visit the Equifax website for more information regarding this incident.
We will continue to monitor this situation and provide updates on our website when necessary.
October 2016
There have been a lot of changes behind the scenes at the credit union recently. We have a new chip card machine that instant-issues cards (debit and credit) in our office. Chip cards are also known as EMV (Europay/MasterCard/Visa) cards. They reduce fraud by creating a one-time passcode for every transaction and will also improve acceptance of cards in the United States and abroad.
Rick Valderrama (project lead) has been working very hard with a group of members to beta-test the new cards. The pilot program has a lot of moving parts, including new card designs, new encryption keys, a new server and crypto box, and changes to the method of reordering existing cards. The new cards have been successfully tested on a number of different transaction types. They work great and we will be rolling them out soon to all members. If you are eager to get one, please let us know! They are available now. If you see Rick around, say “thanks” for a great job on this!
Get extra cash in your pocket when you bring your auto loans to the credit union. In October, November and December, receive 1% cash back (up to $500) when you bring your auto loan home to the credit union. In addition, there are no payments required for the first 90 days!
Home loan rates are at an all-time low! If your home loan is not here at the credit union, this might be the chance to reduce your rate and your payments! Feel free to give our loan expert, Apryll Held, a call at 714.513.7251 or 800.200.4889 x7251.
Not only are 30-year fixed-rate loans very low, but the credit union’s 5/5 program is very attractive! The rate is fixed for five years and then changes only once every five years. Regardless of your needs, give us a chance to see if we can refinance your loan over to the credit union. (We have home equity loans, too!)
Shush – Don’t tell anyone! We have a super-secret project to revamp our home banking into a “mobile first” system next year. If you would like to be in on this early, let us know and we will add you to the pilot program team. Again, thanks to all our beta-testers! YOU make us better!
Steve Bowles
CEO/CFO