If you need assistance and have been recently impacted by the COVID-19 virus, we can help. Send a message through online banking, contact us or call us at 1-800-986-3669 to talk to one of our staff members for assistance. They will be happy to go over all of our available options, such as Emergency loans, credit line increases, 1st Mortgage, Heloc and Student Loan Forbearance and Skip-A-Payments. We pride ourselves on finding solutions that will help our members. Please see below for other resources and more information.
We will continue to closely monitor the situation and evaluate additional options to support our members as needs arise.
These are extraordinary times and they call for extraordinary measures.
Emergency Loan
Low-rate fixed term loan to get you through this difficult and uncertain time.
- 5.99% APR* low fixed rate
- 60-month term
- No payment for 90 days
- Quick loan decision and quick access to cash
*APR = Annual Percentage Rate. Rate effective March 18, 2020. Subject to credit, income and debt verification and qualification. Max loan amount is $10,000.
Skip-A-Payment
Natural disaster, government shutdown, unexpected emergency or cash flow issues? Skip-a-payment is a solution that allows you to skip one payment every six months on most loans or Visa cards. Term based Real Estate Loans are not included. There is no fee for this request. Simply complete the form and submit. A loan officer will contact you to verify your identification and confirm your new payment date. Your loan must be current. Interest continues to accrue during the month the payment is skipped.
Student Loan Forbearance
In light of the significant impact and ongoing uncertainty around the Coronavirus pandemic, please know that your well-being and financial needs are our top priorities. With that in mind, in regard to your student loan account we have taken steps to ensure that you have access to the services and personalized support that you may need.If you have additional questions regarding your student loan account, or are experiencing difficulties at this time and need to discuss repayment options to keep your account in good standing, please call 800-723-2210 to speak with a servicing agent. For more information please click on the button.
Contact Us
Call: 650.800.5434
Fax: 650.326.8916
333 Ravenswood Ave
Menlo Park, CA 94025-3493
Mailing Address:
P.O. Box 2284
Menlo Park, CA 94026-2284
Routing Number: 321173328
All deposits are insured by the NCUA to at least $250,000.
